Shipping policy

Shipping Policy

At AirNexa, we aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation message or tracking information where available.

Shipping Timeframes

Estimated delivery times may vary depending on your location and courier service:

  • Local Shipping: 2–7 business days
  • Regional/Remote Areas: 5–10 business days

Please note that delivery delays may occur during high-demand periods, holidays, or due to courier-related issues beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Any promotional free-shipping offers will be clearly stated on the website or during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is supplied and the parcel is returned to us, additional shipping charges may apply for re-delivery.

We are not responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe, please contact us so we can assist in tracking the shipment.

While we work closely with shipping providers, we are not liable for delays caused by:

  • Courier disruptions
  • Weather conditions
  • Customs delays
  • Incorrect customer information
  • Events beyond our control

Damaged Packages

If your order arrives visibly damaged, please:

  • Take clear photos of the packaging and product
  • Contact us within 48 hours of delivery

We will review the issue and arrange a suitable resolution if applicable.

International Shipping 

We currently do not offer international shipping.

Contact Us

For shipping-related questions, contact:

Email: AirNexaCS@gmail.com
Business Name: AirNexa
Response Time: Within 1–2 business days